Edits
I cannot combine orders. I cannot add, remove or change items or colors in orders.
Cancellations
If an order has not been packed or shipped, a cancel request for the entire order can be sent to support@thisgirlsworkshop.com. The customer will be charged $3.75 plus 3.5% of the entire order cost, which will be deducted from the refund amount. This is not something I make a profit on; this is so I may break even with associated refund fees and processing costs. If the order has already been packed or shipped, the order cannot be canceled.
Incorrect Name/Shipping Address
Please verify the items in your order before checking out and double check your shipping address. Please email me immediately if you entered an incorrect address so that it might possibly be corrected before shipping - no guarantees. If an order has already shipped with an incorrect shipping name or address, the customer is responsible for the cost to re-ship and loss of items. No exceptions.
Damage
Damaged items must be reported within 48 hours of delivery date to support@thisgirlsworkshop.com. Photos are required. Items must be returned PO Box 166, Seatonville, IL 61359, within 10 business days of delivery date. DO NOT send packages back to the return address on the package or return to sender – customer will be responsible for the shipping costs incurred to have it shipped back to me which will be emailed to the customer as an invoice. (Refunds and replacements may not be approved if this invoice is not paid in full.) I will send a notification once I’ve received/inspected the return, and if the refund or replacement was approved or not. If approved, I will send out the replacement or issue a refund through the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Returns
Return requests are accepted up to 30 days after delivery date on undamaged items at support@thisgirlsworkshop.com. To be eligible for a return, items must be unused, unopened and in its original packaging. All returns of undamaged items are subject to a restocking fee of 33% of the original purchase price, which will be deducted from the approved refund amount. The customer is responsible for all shipping costs incurred to return undamaged items. Items must be returned to PO Box 166, Seatonville, IL 61359, within 10 business days of Return Request date. DO NOT send items back to the return address on the package or return to sender – the customer will be responsible for the shipping costs to have it shipped back to me which will be emailed to the customer as an invoice. (Returns/refunds may not be approved if this invoice is not paid in full.) I will send a notification once I’ve received/inspected the return, and if the return/refund is approved or not. If approved, I will issue a refund, minus incurred fees, through the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If the refund is not approved and the customer wishes to have the original items returned to them, the customer is responsible for all shipping costs incurred to return the original items to customer.
Non-returnable Items
Gift Cards, Sale Items, and Custom products - i.e.: personalized products, special orders, custom colors, etc. cannot be returned.
