Stingray Viscosity Meter Cup
A genuine Stingray viscosity cup will help you accurately measure your material thickness for perfect thinning/reducing every time.
Wise Owl Paint Supplies:
(Includes Soy Candles and Wax Melts from Improper Apothecary.)
FREE shipping on all Wise Owl Paint products. Orders ship 3-5 business days from order date. Inclement weather and other such issues such as holidays, new product releases or promotions may cause delays.
Redesign with Prima:
FREE shipping on all Redesign with Prima products. Orders ship 1-3 business days from order date. Inclement weather and other such issues such as holidays, new product releases or promotions may cause delays.
Keep an eye on your email! I will send you an order confirmation when the order is placed, then we also send a shipping confirmation email with tracking as soon as your order ships. Please check and double-check that your email is correct when you place your order. When it’s extremely cold outside it becomes extra important to track your package closely so your products don’t freeze sitting outside on your porch! Watch your spam folder as well; unfortunately, the confirmation emails sometimes land there.
Please watch your tracking closely and inspect your order when it arrives. Claims for damaged or missing items must be reported to support@thisgirlsworkshop.com within 48 hours of delivery date. NOTE: Items affected by the weather after delivery are not considered "damaged" i.e., melted, frozen, etc. See Refund/Return Policy for more details.
Please direct any questions to: support@thisgirlsworkshop.com
Edits
I cannot combine orders. I cannot add, remove or change items or colors in orders.
Cancellations
If an order has not been packed or shipped, a cancel request for the entire order can be sent to support@thisgirlsworkshop.com. The customer will be charged $3.75 plus 3.5% of the entire order cost, which will be deducted from the refund amount. This is not something I make a profit on; this is so I may break even with associated refund fees and processing costs. If the order has already been packed or shipped, the order cannot be canceled.
Incorrect Name/Shipping Address
Please verify the items in your order before checking out and double check your shipping address. Shipping addresses cannot be changed. Orders with an incorrect shipping address that have not been shipped will be voided and a new order with the correct shipping address will have to be placed by the customer. If an order has already shipped with an incorrect shipping name or address, the customer is responsible for the cost to re-ship and loss of items. No exceptions.
Damage
Damaged items must be reported within 48 hours of delivery date to support@thisgirlsworkshop.com. Photos are required. Items must be returned PO Box 166, Seatonville, IL 61359, within 10 business days of delivery date. DO NOT send packages back to the return address on the package or return to sender – customer will be responsible for the shipping costs incurred to have it shipped back to me which will be emailed to the customer as an invoice. (Refunds and replacements may not be approved if this invoice is not paid in full.) I will send a notification once I’ve received/inspected the return, and if the refund or replacement was approved or not. If approved, I will send out the replacement or issue a refund through the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. NOTE: Items affected by the weather after delivery are not considered "damaged" i.e., melted, frozen, etc.
Returns
Return requests are accepted up to 30 days after delivery date on undamaged items at support@thisgirlsworkshop.com. To be eligible for a return, items must be unused, unopened and in its original packaging. All returns of undamaged items are subject to a restocking fee of 33% of the original purchase price, which will be deducted from the approved refund amount. The customer is responsible for all shipping costs incurred to return undamaged items. Items must be returned to PO Box 166, Seatonville, IL 61359, within 10 business days of Return Request date. DO NOT send items back to the return address on the package or return to sender – the customer will be responsible for the shipping costs to have it shipped back to me which will be emailed to the customer as an invoice. (Returns/refunds may not be approved if this invoice is not paid in full.) I will send a notification once I’ve received/inspected the return, and if the return/refund is approved or not. If approved, I will issue a refund, minus incurred fees, through the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If the refund is not approved and the customer wishes to have the original items returned to them, the customer is responsible for all shipping costs incurred to return the original items to customer.
Non-returnable Items
Gift Cards, Sale Items, and Custom products - i.e.: personalized products, special orders, custom colors, etc. cannot be returned.
